Today, I had a very positive customer service experience at Bed Bath and Beyond.
I had purchased an ironing board cover with extra thick pad last year. But the pad went flat and was hampering my ironing.
While browsing in the store last week, I noticed that the ironing board cover I had purchased came with a 10 year warranty. Hot dog!
I called the store (thanks, Katrina) and asked if I could return my flat ironing board cover. I did not have a receipt. I no longer had the card with which I purchased the item.
"No problem," said Courtney. As long as you do an exchange, it doesn't matter.
And it was no problem. It took five minutes.
I have a lovely, new, thickly padded ironing board cover. With a 10 year warranty.
1 comment:
*stands and applauds* HOORAY!!!! And I hope you took the callers name, "Mike said that exchanges were perfectly fine..."
Way to go momma. You have learned well young padawan.... persistent you must be!
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